vq.pe ("we," "us," "our") is a website builder platform operated by vqpe LLC (USA) and Killwalk (India).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and services.
2. Key Definitions & Roles
vq.pe (Data Controller): We manage customer relationships, marketing, support, and service delivery. For these activities, we act as a Data Controller.
Data Controller: Determines why and how personal data is processed.
Data Processor: Processes data on behalf of the Controller.
3. Comprehensive Information We Collect
3.1 Information You Provide Directly
Account Information: Name, email address, phone number, business details
Billing Information: Payment details (processed securely by payment providers)
Content Data: Website content, images, text, and materials you upload
Communication Records: Support tickets, chat logs, email conversations
3.2 Information Collected Automatically
Technical Data: IP address, browser type, device, OS
Usage Data: Pages visited, features used, session duration
Cookies & Tracking: Session cookies, persistent cookies, analytics tools
3.3 Information from Third Parties
Payment Providers: Transaction confirmations and billing status
Marketing Partners: Campaign performance data (if applicable)
4. Legal Bases for Processing (GDPR Compliance)
We process your personal data based on:
Contractual Necessity: To provide and maintain services
Legitimate Interests: Security, analytics, and improvement
Legal Obligations: Tax, accounting, and compliance
Consent: Marketing and optional data processing
5. Use of Your Information
5.1 Service Delivery
Create and manage your account
Process subscriptions and payments
Provide support and assistance
Send service updates and alerts
5.2 Business Operations
Improve platform performance
Develop new features
Prevent fraud and ensure security
Conduct analytics and reporting
5.3 Marketing & Communication
Send promotional content (with consent)
Personalize user experience
Measure campaign performance
Conduct research and insights
6. Information Sharing & Disclosure
6.1 Trusted Third Parties
We may share data with:
Payment Providers: Stripe, PayPal, etc.
Cloud Providers: AWS, Google Cloud
Analytics Tools: Google Analytics, Mixpanel
Support Tools: Helpdesk and chat platforms
6.2 Legal Requirements & Business Transfers
We may disclose information:
To comply with legal obligations
To protect our rights and security
During mergers, acquisitions, or asset transfers
7. International Data Transfers
Your data may be processed in:
United States
India
Other jurisdictions where our partners operate
We ensure safeguards such as:
Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Industry-standard protections
8. Data Security
We implement security measures including:
SSL/TLS encryption
Secure servers and firewalls
Access control and staff training
Regular security testing
9. Data Retention
We retain data as follows:
Active accounts: Duration + 2 years
Billing records: 7 years
Marketing data: Until consent withdrawal or 3 years inactivity
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